Low Cost Sunshine is a trading name of "Hello Sunshine" and for the purposes of this document will be referred to as "Hello Sunshine".
When you browse this site, we do not collect personal information about you. The only way we can collect any kind of personal information is if you give it to us.
The nature of personal information we collect may include:
Hello Sunshine may use the information provided by you for one or more of the following purposes:
Hello Sunshine and our affiliates may share with each other marketing lists (lists of customers that meet certain general non-sensitive criteria). This information may include your name, address, gender, preferred language of communication, preferences, needs, interests and information about trips you have booked with Hello Sunshine and its affiliates in the past. The sharing of such information is to assist our affiliates to offer products and services that are most likely to be of interest to you.
We disclose your information to third parties for the purpose of completing your transaction with us, providing services to you and for the purposes of associated administration and obtaining professional advice.
Third parties to whom we will disclose your information may include air carriers, hotel operators, and other travel service providers whom we have retained to provide services to you. We may also provide your information to a third party credit card processing company that will use your information in settling your account with your bank or card issuer.
Additionally, Hello Sunshine may also send your information to its selected trading partners and other third parties so that they may contact you to let you know of both travel and non-travel-related products and services.
If you purchase a cancellation or travel insurance policy to cover any aspect of a Hello Sunshine' product, and you subsequently make a claim to the insurer under that policy, Hello Sunshine may provide information to the insurer, if requested, with respect to cancellation charges applicable to the particular product, or the date the trip was cancelled by you, or the date any other relevant event giving rise to coverage under the policy occurred.
When you view our Web site by linking from another Web page we may store the name of that Web page for purposes of internal administration. Also please note that any contact with Hello Sunshine, either online or by telephone, may be recorded for training and monitoring purposes.
All personal information is stored in secure databases at secure addresses to prevent unauthorized access.
For more information regarding the new EU directive please refer to the ICO page that provides guidance and advice.
When you sign up as a My Hello Sunshine member or newsletter subscriber, you will receive occasional communication by email such as a Welcome message, Newsletter Subscribe or Unsubscribe Confirmation, E-newsletters, Password Reminder if requested, Trip Reminders, or a reminder if you account is inactive for a period of time. These emails may contain your name, your user name, your password or your travel itinerary if you booked through this Web site.
Each time you purchase travel through lowcostsunshine.co.uk you will receive confirmation of your travel itinerary by e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Hello Sunshine may contact you to inform you of these disruptions and help you make alternative arrangements.
Your credit/debit card number is not stored on any file within the Hello Sunshine Web site and is only used to complete the transaction. The credit/debit number is passed through to our credit/debit card company for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer.
Hello Sunshine, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any Web site which it may link to.
We will establish and maintain a file of personal information about each Hello Sunshine customer. Your file will be kept by us and will be accessible to you. Only Hello Sunshine employees, agencies and advisors who need access to your file in the course of their duties and for the purposes identified will be given access to it.
You have the right to access your file and to request rectification of any personal information in it that may be obsolete, incomplete or incorrect. You can request the Customer Access to Personal Information Request Form by writing to the Privacy Officer at our offices in Sunderland.
We will take steps to validate the identity of the person making the request to ensure we do not provide information to anyone not authorized to receive it. We may use your personal information to do so. We may charge you a reasonable administration fee for providing access to your file in accordance with your request. Normally we will respond to your request within 30 days of receiving it.
Privacy Officer Hello Sunshine
Hello Sunshine believes communication is beneficial to both our customers and ourselves, whether it is to answer a question, solve a problem or share a success story.
We welcome positive comments from customers, however it is equally important for us to know when you have a problem so we can resolve it and retain your confidence. At the same time, we use your feedback to continuously improve the quality of the products and services we offer. There are a variety of ways for you to provide positive feedback or express your concerns about your experiences with Hello Sunshine. We encourage customers to provide their feedback online