0191 523 0112

Book Your Holiday Online 24/7 or call one of our travel team Monday to Sunday 9am to 6.30pm

Your holidays protected

Thomas Cook Advanced Passenger Information

Thomas Cook Logo

What is US Advanced Passenger Information?

For security reasons the US, most EU States, and other countries now require Thomas Cook to provide details about their passengers before they travel. This is known as Advance Passenger Information (API). API is designed to enhance border security by providing Border Control Agencies with pre-arrival and departure manifest data on all passengers. Thomas Cook will only provide each country’s Customs and Immigration Authorities with the required relevant information.

Who is required to provide Advanced Passenger Information?

  • 1. All customers travelling to the USA, will have to provide API (sometimes referred to a US Secure Flight Passenger Data)
  • 2. All customers departing the UK for selected destinations (except for the USA) will have to provide API.

(This may be referred to as the E-Borders scheme) Different airlines and tour operators have their own websites to support this requirement. Our website is designed to collect information from customers booking through Thomas Cook Tour Operators (Thomas Cook, Airtours, Sunset, Manos, Neilson, Club 18-30, Direct Holidays, Airfares, Return flights booked on Flythomascook, Flexibletrips).

You will need to enter the Booking Reference from your tour operator. It is recommended that the lead passenger named on the booking takes responsibility for entering the Advanced Passenger Information for all passengers on the booking (including infants).

Which countries does this apply:

The collection of API will be happening in two ways and will be phased in by destination. Table correct at November 2009

Destinations Completion of API Travel Dates
US – Advanced Passenger Information All flights to the USA (or via the USA) Gateways: SFB, LAS New and existing bookings can enter API from: 17th December 2009. All customers departing from: 26th March 2010 Customers can enter API no earlier than 3 months before they are due to depart.
E-Borders – Advanced Passenger Information Goa (GOI)Gambia (BJL)Maldives (MLE)Kenya (MBA)Mexico (CUN)Taba, Egypt (TBJ) New and existing bookings can enter API from: 8th December 2009. All customers departing from: 1st February 2010 Customers can enter API no earlier than 3 months before they are due to depart.
Greece (all Gateways) Turkey (AYT, ADB, BJV, DLM)Italy (all Gateways*)Egypt (all Gateways)Bulgaria (all Gateways)Costa de Almeria (LEI)Costa Dorada (REU) New and existing bookings can enter API from: 20th January 2010 All customers departing from: 1st April 2010 Customers can enter API no earlier than 3 months before they are due to depart. *with exception of Neilson Italy which will not be collected in April 10.
Other destinations TBC

Does Advance Passenger Information guarantee me admission to the United States?

Completion of Advance Passenger Information is one of a number of requirements you must follow to be eligible to travel to the USA. Other entry requirements include having a machine readable or biometric passport for all travellers. You must also be eligible to travel under the Visa Waiver Programme (VWP) or apply for a visa – visit www.usembassy.org.uk. In addition, you must obtain travel authorisation from the Electronic System for Travel Authorisation (ESTA). You can apply for authorisation at: https://esta.cbp.dhs.gov.

By meeting all of these requirements and providing your Advance Passenger Information to us on this website, this establishes that you are eligible to travel to the United States but does not guarantee that you are admissible to the United States. Upon arrival in the United States you will be inspected by a Customs and Border Protection officer at a port of entry who may determine that you are inadmissible under the Visa Waiver Program or for any reason under United States law.

We will not be responsible for any refunds or costs you incur if you are denied boarding due to your failure to provide Advanced Passenger Information on our website or the information you provide is inaccurate.

How long is the Advance Passenger Information I provide valid?

The information you provide is specific to the booking and journey you are undertaking. If you have more than one booking with us, you will need to complete Advanced Passenger Information for each booking. Please note, if any passengers are added to the booking or any changes are made to existing passenger details (such as title, initial or surname) and you have already completed your Advanced Passenger Information, this will need to be re-entered. For travellers to the USA, if you or your tour operator has changed your accommodation since you entered your Advanced Passenger Information, we will require you to submit all your Advanced Passenger Information again.

When do I need to provide my Advanced Passenger Information?

We can accept your Advanced Passenger Information between 3 months and 7 days before you travel. If you have booked your holiday between 3 months and 7 days prior to travel, please wait 24 hours before entering the website. If you are travelling within 7 days of booking your holiday/flight, we will collect your Advanced Passenger Information at check-in.

What should I do if the information on my passport has changed?

If you or anyone else on your booking obtain a new passport or there is a change to your passport information or that of any passenger on your booking, you must re-submit the Advanced Passenger Information for all passengers on your booking.

Is there a fee for providing Advanced Passenger Information?

Currently there is no fee to provide us with your Advanced Passenger Information.

Is this Website secure and private?

Yes. This Web site employs technology to prevent unauthorised access to the information you enter and view. Please see our website Privacy Policy and Terms of Use.

What if I have made a mistake on my Advance Passenger Information?

You will have the opportunity to review all passengers details before submitting your Advanced Passenger Information – before confirming the details you have entered, click on the ‘Change’ button and you will be taken to a screen where you can select one or more passengers details to re-enter. (Please note, for security reasons any previously entered information will not re-appear and you will need to submit this information again).

If after you have confirmed all your details you realise a mistake may have been made, you can log back onto the website and change one or more passenger details. For security reasons any previously entered information will not re-appear and you will need to submit this information again.

I am not flying with Thomas Cook Airlines, why have I been directed to this website?

For charter flights it has been agreed by the Travel Association (ABTA) that your Tour Operator will collect the data (regardless of which airline you are flying with). For Thomas Cook Tour Operations holidays (Thomas Cook, Airtours, Sunset, Manos, Neilson, Club 18-30, Direct Holidays, Airfares, Return flights booked on Flythomascook, Flexibletrips) you have been asked to enter your Advanced Passenger Information on this website: www.thomascookapi.com

If your flight is with another airline, we will pass the information you provide us with onto that Airline. You will also need to wait at 24 hours to submit your API data if your booking has been made between 99 days and 7 days prior to departure.

I am flying with Thomas Cook Airlines, but the website does not accept my Booking Reference?

Please check that your departure date is no more than 3 months away and no less than 7 days before you are due to travel. Our website will only recognise your booking reference between these dates.

You will also need to wait at 24 hours to submit your API data if your booking has been made between 99 days and 7 days prior to departure.

Please make sure you holiday was booked through a Thomas Cook Tour Operator (Thomas Cook, Airtours, Sunset, Style Holidays, Direct Holidays, Neilson, Club 18-30, Airfares, Flythomascook, Flexibletrips). If you are flying with Thomas Cook Airlines but booked your travel arrangements through another company, please refer to their website. Please see examples below.

For holidays with Thomson or First Choice, please visit http://eapi.thomson.co.uk

For holidays with Cosmos or Monarch please visit Monarch’s website

What if I don’t have internet access?

Advanced Passenger Information systems are internet based. We recommend you visit a local library, internet café, use the internet at a workplace or ask help from friends or family if you do not have internet access at home.

Can I provide Advanced Passenger Information at the Airport?

We strongly recommend you provide your Advanced Passenger Information at least 7 days before you are due to travel. If there is any irregularity or information missing, we may be able to notify you before it is too late to correct. To minimise inconvenience and delays at check-in, the priority of our airport staff will be to collect Advanced Passenger Information from customers who booked within 7 days of travel.

If you booked more than 7 days before departure and have failed to provide your Advanced Passenger Information on our website, you can expect delays at check-in which could result in denied boarding of your flight. We will not be responsible for any refunds or costs you incur if you are denied boarding due to your failure to provide Advanced Passenger Information on our website or the information you provide is inaccurate.

More Advanced Passenger Information by Tour Operator

  • Search our site

  • ATOL protected
ABTA Servebase and Supplier Failure Cover Protection Know Before You Go FCO Campaign

© 2008 - 2013 Low Cost Sunshine. All Rights Reserved. All holidays, ski holidays, flights and hotels are subject to availability.

Low Cost Sunshine is a trading name of Hello Sunshine ABTA number K2931 and an Agent for ATOL Protected Operators. a trading division of Hays Travel Ltd, who are Members of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, Tel 020 3117 0581 www.abta.com.

Low Cost Sunshine registered office: 2 Byron House, Hall Dene Way, Seaham Industrial Estate, Seaham, County Durham SR7 0PY.
Company Reg. No 1990682. call us on 0191 523 0112

Connect with Low Cost Sunshine on Twitter Become a fan on Facebook!